Terms and Conditions

Last Updated: 27/06/2025

1. Acceptance of Terms

By accessing and using our website or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. We reserve the right to modify these terms at any time without prior notice. Your continued use of our services after any changes constitutes acceptance of the new terms.

2. Products and Pricing

All product descriptions, specifications, images, and prices displayed on our website are subject to change without notice. We make every effort to ensure accuracy, but errors may occur. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

Product availability is not guaranteed until your order is confirmed and payment is processed. We reserve the right to discontinue products at any time.

3. Orders and Payment

Order Process

  • Orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order at our discretion
  • Order confirmation will be sent via email and SMS
  • A binding contract is formed only when we accept your order and process payment

Payment

  • Payment must be made in full at the time of ordering
  • We accept [specify payment methods]
  • All prices are listed in UAE Dirhams (AED) and include applicable taxes
  • Payment processing is handled securely through our payment partners

4. Shipping and Delivery

Our shipping policy forms part of these terms and conditions. Key points include:

  • Standard delivery: 2-3 business days for most UAE locations
  • Extended delivery: Up to 7 business days for remote areas (see Appendix A in Shipping Policy)
  • Shipping cost: AED 15 (Free shipping on orders above AED 150)
  • Risk of loss passes to you upon delivery
  • You are responsible for providing accurate delivery address information
  • Failed deliveries due to incorrect addresses may incur additional charges

5. Returns and Exchanges

We do not accept returns or exchanges on any items. All sales are final.

This policy applies to all products unless they arrive damaged or defective. For damaged or lost packages during transit, please contact us immediately on WhatsApp at +971 50 150 0498 for a full refund.

6. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, and software, is our property or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

7. User Conduct

You agree not to:

  • Provide false or misleading information
  • Use our services for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Violate any applicable laws or regulations

8. Privacy and Data Protection

We are committed to protecting your personal information in accordance with UAE data protection laws. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these terms.

9. Limitation of Liability

To the maximum extent permitted by UAE law:

  • Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product
  • We are not liable for indirect, incidental, or consequential damages
  • We do not exclude liability for death, personal injury, or fraud
  • Nothing in these terms affects your statutory rights as a consumer under UAE law

10. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government regulations, labor disputes, or supplier failures.

11. Dispute Resolution

Governing Law

These terms are governed by the laws of the United Arab Emirates.

Jurisdiction

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Complaint Process

Before initiating legal proceedings, we encourage you to contact us directly to resolve any issues:

  • WhatsApp: +971 50 150 0498
  • We will make reasonable efforts to resolve complaints within 14 business days

12. General Provisions

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These terms, together with our Shipping Policy and Privacy Policy, constitute the entire agreement between you and us regarding your use of our services.

Assignment

We may assign our rights and obligations under these terms without your consent. You may not assign your rights without our written permission.

Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

13. Contact Information

For questions about these Terms and Conditions or any other matters, please contact us:

WhatsApp: +971 50 150 0498

These Terms and Conditions are effective as of the date of last update shown above.