Shipping Policy

Delivery Coverage & Timeframes

We provide shipping services throughout the United Arab Emirates with the following delivery times:

Standard Delivery: 1-2 business days
Available for most locations across the UAE.

Extended Delivery: Up to 7 business days
The following destinations listed under *remote areas below may require extended delivery times.

Shipping Costs

  • Standard shipping fee: AED 15
  • Free shipping: Available on orders above AED 150

Order Confirmation & Tracking

Once your order is processed, you will receive:

  • Confirmation email with order details
  • SMS notification
  • Tracking information to monitor your package delivery

Damaged or Lost Packages

If you receive a damaged package or if your order is lost during transit, please contact us immediately on WhatsApp at +971 50 150 0498. We will process a full refund for verified cases of damage or loss.

Returns & Exchanges

Please note: We do not accept returns or exchanges on any items. All sales are final. We recommend reviewing product details carefully before placing your order.

For any shipping-related questions or concerns, please contact our customer service team on WhatsApp at +971 50 150 0498.


*Remote Areas:

Abu Dhabi - Western Region

  • Salam Living City
  • Hameem - Western Region
  • Qasar Al Sarab - Western Region
  • LIWA AREA - Western Region
  • Badazaid - Western Region
  • Buhasa Area - Western Region
  • Habshan - Western Region
  • Madinat Zayed - Western Region
  • Murfa-Mirfa - Western Region
  • Tarif - Western Region
  • Jabel Dhana Hotel - Western Region
  • Ruwais - Western Region
  • Gayathy - Western Region
  • Sila - Western Region

Al Ain

  • Abu Samra
  • Al Shwaib
  • Um Ghaffa Farms
  • SANYA - ABUDHABI AL AIN TRUCK ROAD
  • Al Khazna
  • ZAKHIR TRUCK ROAD new industrial area
  • Al Quaa
  • Al Wagan
  • Al Dhaira
  • Remah
  • AL HAYER
  • NAHEL
  • AL SHWOAIB

Dubai

  • Saih Shuaib 1, 2, 3, 4
  • Remah
  • Saih Al Salam
  • Samara
  • Hatta
  • Madam
  • Lahabab
  • Lisaili DXB Camel and Raising Club
  • Margam Sky Dive

Fujairah

  • Wadi Mamdouh Dam
  • Manama
  • Zubaida
  • Adan
  • Esfai (Wadi Esfai)
  • Esfini (Wadi Isfini)
  • Al Wurayah Valley
  • Kadra
  • Masafi
  • Munae
  • Showka
  • HAWAYA
  • IBN RASHID
  • MANAMA Area
  • BASHEERA
  • QAREYAR
  • MAHAFAZ
  • Al Muni
  • Masfut

Umm Al Quwain

  • Dream Land
  • Industrial Area
  • Umm Al Thuaoob
  • Umm Dera
  • Al Raafah
  • Al Shebeakah
  • Falaj Al Sheik
  • Meshara
  • Bursha
  • Rafa (RAAFA)
  • Umm Al KHOB

Ras Al Khaimah

  • Al Ghail
  • Khor Khwair
  • RAK Airport Area
  • AL SAADI
  • Manama
  • Adan
  • AL Gail